Terms of Service

Last updated: November 2026

1. Acceptance of Terms

By accessing or using SMSTunnel ("the Service"), you agree to be bound by these Terms of Service. If you do not agree to these terms, do not use the Service.

2. Description of Service

SMSTunnel lets you write SMS on your computer (web dashboard) or from your own software and send them through your own Android phone and number, and — if you turn it on — sync the SMS received on that phone back to your account so you can read and answer them from your computer. The Service includes:

  • The web dashboard at smstunnel.io, where you write texts and see your message history
  • The Android application, which sends your texts from your phone and, optionally, syncs the texts it receives (off by default)
  • A REST API, WordPress plugins and other integrations for your own software

You may install the app only on a phone you own or are authorized to use, and you link it to your account yourself, by signing in to the app with your account or by scanning a QR code. Your carrier's normal SMS rates apply to the texts your phone sends.

3. Account Registration

To use the Service, you must:

  • Be at least 18 years old
  • Provide accurate and complete registration information
  • Maintain the security of your account credentials
  • Accept responsibility for all activities under your account

4. Acceptable Use

You agree NOT to use the Service to:

  • Send spam or unsolicited messages
  • Send illegal, harmful, or fraudulent content
  • Violate any applicable laws or regulations
  • Infringe on the rights of others
  • Transmit viruses or malicious code
  • Attempt to gain unauthorized access to systems
  • Send messages to numbers without proper consent

Violation of these terms may result in immediate account termination without refund.

5. SMS Regulations

You are responsible for complying with all applicable SMS regulations in your jurisdiction, including but not limited to:

  • Obtaining proper consent before sending messages
  • Providing opt-out mechanisms where required
  • Following carrier guidelines and restrictions
  • Respecting time-of-day sending restrictions

6. Pricing and Payment

Subscription fees are billed in advance on a monthly or yearly basis. All payments are processed through Stripe and are non-refundable except as required by law. SMSTunnel for Shopify and SMSTunnel for Wix are the exceptions: their plans are charged through Shopify (section 11) and through Wix (section 12).

  • Prices are in USD unless otherwise stated
  • We may change prices with 30 days notice
  • Failed payments may result in service suspension

7. Service Availability

We strive to maintain high availability but do not guarantee 100% uptime. The Service depends on:

  • Your phone's internet connectivity
  • Your carrier's SMS service availability
  • Our server infrastructure

We are not liable for SMS delivery failures caused by factors outside our control.

8. Limitation of Liability

To the maximum extent permitted by law, SMSTunnel and NARBOWEB SRL shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities.

Our total liability shall not exceed the amount you paid for the Service in the 12 months preceding the claim.

9. Termination

You may cancel your subscription at any time in the dashboard, and delete your account at any time in the app (Settings → Delete account) or by email, as described on smstunnel.io/delete-account. We may terminate your account if:

  • You violate these Terms of Service
  • You engage in fraudulent activity
  • Your payment method fails repeatedly
  • We are required to do so by law

10. Intellectual Property

The Service, including its design, code, and content, is owned by NARBOWEB SRL. You may not copy, modify, or distribute any part of the Service without our written permission.

11. SMSTunnel for Shopify: terms for merchants

These terms apply when you install SMSTunnel for Shopify ("the app") in your Shopify store, in addition to SMSTunnel's general terms on this page.

  1. What you ask us to do. By installing the app and turning on its texts, you instruct NARBOWEB SRL to send, on your behalf and from your own Android phone, the texts you set up: to your own numbers about new orders, and to the customer of an order about that order (when it ships, is canceled or is refunded). Each text goes to one number and is about the recipient's own order. The app never sends promotional texts or advertising, and you must not use it for them.
  2. Your customers and their numbers. You confirm that you collected each customer's phone number lawfully, for their order, and that texts about their order are something they can expect from you. Where the law of your country or theirs requires consent or another legal basis for such texts, you are responsible for having it. You choose and write the words of each text, and you are responsible for them.
  3. Opting out. Your customers can reply to your number; if one asks not to get texts, you stop them (turn the text off, or remove the number from the order). We will help on request: support@smstunnel.io.
  4. Your phone and your carrier. Texts leave from the phone you link, over its SIM: your carrier's rates and rules apply, and you are responsible for that phone and that SIM.
  5. Data protection. For your customers' personal data you are the controller and NARBOWEB SRL is your processor: we process it only to send the texts you set up and to answer the privacy requests Shopify passes on, as described at smstunnel.io/privacy/#store-app. We keep it confidential, secure it (encryption in transit and at rest, limited access), use only the sub-processors listed in our privacy policy, help you answer your customers' requests, tell you without undue delay of a personal data breach, and delete it when you uninstall the app (48 hours after, when Shopify asks) or when a customer asks to be erased. You can ask us how we meet these terms.
  6. Plans. You choose your plan in the app, also if you link your own SMSTunnel account. The texts of a calendar month count against its allowance; past it, texts are held back until the next month or a plan change. Charges go through Shopify only.
  7. Changes and ending. You can turn off any text, unlink your phone or uninstall the app at any time. We will tell you in the app before a change to these terms takes effect.

12. SMSTunnel for Wix: terms for site owners

These terms apply when you add SMSTunnel for Wix ("the app") to your Wix site, in addition to SMSTunnel's general terms on this page.

  1. What you ask us to do. By adding the app and turning on its texts, you instruct NARBOWEB SRL to send, on your behalf and from your own Android phone, the texts you set up: to your own numbers about new orders and bookings, and to the customer of an order or a booking about it (when an order ships, is canceled or is refunded; when a booking is confirmed, moved or canceled, and before it starts). Each text goes to one number and is about the recipient's own order or booking. The app never sends promotional texts or advertising, and you must not use it for them.
  2. Your customers and their numbers. You confirm that you collected each customer's phone number lawfully, for their order or booking, and that texts about it are something they can expect from you. Where the law of your country or theirs requires consent or another legal basis for such texts, you are responsible for having it. You choose and write the words of each text, and you are responsible for them.
  3. Opting out. Your customers can reply to your number; if one asks not to get texts, you stop them (turn the text off, or remove the number from the order or the booking). We will help on request: support@smstunnel.io.
  4. Your phone and your carrier. Texts leave from the phone you link, over its SIM: your carrier's rates and rules apply, and you are responsible for that phone and that SIM.
  5. Data protection. For your customers' personal data you are the controller and NARBOWEB SRL is your processor: we process it only to send the texts you set up and to answer your customers' privacy requests, as described at smstunnel.io/privacy/#site-app. We keep it confidential, secure it (encryption in transit and at rest, limited access), use only the sub-processors listed in our privacy policy, help you answer your customers' requests, tell you without undue delay of a personal data breach, and delete it when you remove the app (48 hours after) or when a customer asks to be erased. You can ask us how we meet these terms.
  6. Plans. You choose your plan in the app, also if you link your own SMSTunnel account. The texts of a calendar month count against its allowance; past it, texts are held back until the next month or a plan change. Charges go through Wix only.
  7. Changes and ending. You can turn off any text, unlink your phone or remove the app at any time. We will tell you in the app before a change to these terms takes effect.

13. Changes to Terms

We may update these terms from time to time. Continued use of the Service after changes constitutes acceptance of the new terms.

14. Governing Law

These terms are governed by the laws of Romania. Any disputes shall be resolved in the courts of Romania.

15. Contact

For questions about these terms, contact us at: