Help for the SMSTunnel app for Wix

Order and booking texts from your own Android phone and number.

Add to your Wix site About the app

Set it up

1. Add SMSTunnel to your site from the Wix App Market, then open it in your site's dashboard.
2. On the Android phone that should send the texts, install the SMSTunnel app from Google Play and open it. No SMSTunnel account is needed.
3. In the SMSTunnel app, open Connections and tap Link with QR code. When the app asks, allow it to send texts (SMS).
4. Scan the QR code shown on SMSTunnel's page in your site's dashboard (Show the QR code), then tap Link when the phone asks "Link this phone to your website?".
5. Turn on the texts you want, add your number under Texts to you, save, and send a test text.

Which texts

To you: one for each new order, and one for each new booking (also one that waits for your approval), on up to 5 of your numbers.
To the customer of an order, from Wix Stores or another Wix app that takes orders: when it ships (with the tracking link), is canceled or is refunded.
To the customer of a booking, from Wix Bookings: when it is confirmed, moved or canceled, and a reminder 1 to 72 hours before it starts.
You can edit the words of each text, with placeholders such as {order}, {service}, {date}, {time} and {tracking}. Days and times are written in your site's language and the booking's time zone.
One text goes to one number, about that customer's own order or booking.

Plans

Billed by Wix, with your site's other Wix charges. Wix may show the prices in your currency.

Free

$0 a month

100 texts a month

Starter

$9 a month

1,000 texts a month

Standard

$19 a month

5,000 texts a month

Professional

$39 a month

No monthly cap

The paid plans start with a 7-day free trial.
Each text to one number counts once, test texts included. The count starts again on the 1st of each month (UTC).
Texts go through your phone's SIM card, so your carrier's SMS rates apply.

Safe by default

SMSTunnel never texts short or premium-rate numbers. To keep texts inside your country, turn off Allow numbers abroad in the SMSTunnel app's Settings, or choose the Allowed countries.

Questions

Do I need an SMSTunnel account?: No: the QR code links the phone to the site.
My booking texts don't go out.: They go to the phone number the customer gives when booking. In Wix Bookings, make the phone field of your booking form required.
Customers get two reminders.: Wix Bookings can send its own SMS reminders: turn those off in its notification settings.
A number has no country code.: The app adds the calling code of the address's country, then your site's. To choose one yourself, set it under Numbers and phone.
Can one phone serve several sites?: Yes: scan each site's QR code with the same phone. It can serve Shopify stores too.
What if the phone is offline?: Texts wait at SMSTunnel and go out when the phone is back online.
I already use SMSTunnel.: Instead of the QR code, you can link with a key from your SMSTunnel dashboard (I already use SMSTunnel in the app): texts go from your account's phones and also show in that dashboard. The plan you choose in the app applies, as for every site.
What does the app keep?: For each text: the order number or the service, the time, the kind of text, its status and the number's last 2 digits; never the words. It keeps them for 30 days, and a site's data is deleted 48 hours after the app is removed. Details: privacy policy and terms for site owners.
How do I unlink?: In the app, under Your phone, click Unlink. Or remove the app from your site.

Contact: support@smstunnel.io